Frequently Asked Questions
FAQS Translation
A professional translator will translate your documents. We have a rigorous vetting process and only work with quality and experienced translators.
This all depends on the number of pages you need translated. Typically 1-3 pages are translated within 24 hours or less, while 4-6 pages can be expected within 48 hours. A page is considered up to 250 words. We charge $29.99/page and offer expedited options if you are in a hurry.
Certain documents are eligible for 2 hour delivery as well
We translate any document that you need translated to and from over 200+ different languages. You can visit our document and languages pages for a full list.
We translate any document that you need translated to and from over 200+ different languages. You can visit our document and languages pages for a full list.If you are unsure if your document is translatable, please contact our support team.
Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office.
Your information, including files, is transmitted through SHA-256 with RSA-2048 SSL/TLS encryption, which is the current standard for encryption on the web. Also:
- We do not store your credit card information on our servers. It is only handled and stored in a PCI compliant environment by our processing partner Braintree (a PayPal company).
- We will never share your files or personal information with anyone outside of RushTranslate.
- Files are only available to essential staff with signed NDAs and only while orders are in progress.
- Files are encrypted during transfer and while being stored.
Yes, during checkout you will find a notes field where you can enter any notes you’d like our staff or your translator to have. Proper spelling of names and places is requested as not all are directly translatable.
You have a few options:
- You can upload the file on our instant quote panel, which will automatically count the words for you and show you the prices for our three different service levels (Premium, Professional, and Economy).
- You can send us the files via the contact form or via email, and our Account Manager will get back to you within a couple of hours with a quote.
There is no minimum order size. However, For orders translating fewer than 100 words, we apply the price of a 100-word translation to cover production costs. In other words, translating 1 to 99 words will always cost you as if you were having 100 words translated.
CERTIFIED TRANSLATION
A word-for-word human translation of documents delivered on letterhead including a signed and stamped Certificate of Translation Accuracy for official use as required by Immigration, universities, courts, and many local, state, and federal governments.
Certified translations are delivered as a non-editable PDF file and include a signed and stamped English language Certificate of Translation Accuracy, which attests to the thoroughness and accuracy of the translation and the qualifications of the translator. In addition, our certified translations:
- Are on company letterhead containing our ATA member number, phone number, and address.
- Include the order number and page number on each page.
- Are formatted similar to, but not exactly like, the source document.
- Are word-for-word translations of the source, which means some phrases might not be ideal, but we cannot interpret the meaning of a phrase, only provide an exact translation per certified translation standards.
If you order a physical copy we will ship you an unfolded copy of the translation with wet ink signatures in a cardboard envelope printed on 24 lb. paper via a color laser printer. We do not print and ship a copy of your source documents as you will pair our translation with the originals already in your possession.
Expedited turnaround is available for an additional fee. Expedited orders are flagged as high-priority, moved to the front of the queue, and extended hours are worked to ensure the quickest turnaround possible.
We offer worldwide, track able, shipping via Purolator & DHL. Pricing and transit times vary by destination and are calculated during checkout or you may request a quote..
Yes, for an additional charge your translated documents will include a notarized Certificate of Translation that states that the translation was performed by a qualified translator and that in our best judgement the translated document is an accurate translation of the original documents.. Notarization includes a signature from a representative of our company along with a rubber ink stamp from the Notary with their commission number and commission expiration date.
Standard translation
A human translation of documents or text-based content delivered in an editable format for business or personal use. Perfect for legal documents, employee manuals, business communications, blog posts, product descriptions, and many other documents and types of content.
Standard translations are delivered as an editable Microsoft Word document (.docx). If you need another format such as .pages, .txt, .rtf, etc. we can likely accommodate. Standard translations only include very basic formatting. If you have complex formatting or need the translation to be completed in the document you supply please contact us and include a detailed description of your needs.
ABOUT A2Z Translator
A2Z Translator is a professional translation and localization service provider. We
have been offering human translation services for the last 20 years to
our 304,130 clients, in 198 languages and 40 areas of expertise.
While the majority of our requests come from companies, we also frequently collaborate with private individuals and are happy to help them with their translation
needs.
Explore thousands of online reviews from verified clients to witness firsthand how we consistently uphold our commitment of quick turnaround times and great quality.
Be aware that this is the only place online to read real reviews directly from our clients. We are aware of multiple fraudulent sites with fake reviews setup to dissuade clients from using us and several other top translation service suppliers.
Our headquarters is in Edmonton , Alberta fulfillment is centrally located to ensure the quickest delivery possible to our clients. Our translators are located all over the world as we use native speakers for each language.
We only provide translation services online through this website and do offer services at our physical locations.
We do not accept physical documents either in person or via mail. We only accept digital files uploaded through this website’s secure file uploader for quotes and orders. This is the safest and most efficient way to handle your documents.
We exclusively offer email support to ensure accuracy and efficiency in supporting your translation needs. We found that phone support was too prone to miscommunication when dealing with the wide variety of documents and languages we support. Create a support ticket to get assistance from our support team.
You can check the status of your order anytime by visiting your order status page. A link to your order status page can be found in the confirmation email and other order related communications.
You can request a revision directly from your order status page. We provide a link to your order status page in the order confirmation email and in most other communications.
We will do everything possible to accommodate your modification request, but these will be handled on a case-by-case basis.
Cancellation requests will also be handled on a case-by-case basis and any work completed cannot be canceled. If possible we will have the translator stop the project and we will issue a pro-rated refund for work not completed. Generally, smaller orders cannot be cancelled once accepted by a translator.
Please contact us immediately with your modification or cancellation request.